At zoro10, protecting your personal data is a responsibility we take seriously. This Privacy Policy explains in plain terms what information we collect, why we collect it, how we use it, and the rights you hold over your own data.
Six core principles that define how zoro10 handles your personal information — from the moment you register to every transaction you make.
Every connection to zoro10 is protected by industry-standard 256-bit SSL encryption. Your login credentials, financial data, and personal details are transmitted through a secure, encrypted channel at all times.
zoro10 does not sell, rent, or commercially transfer your personal data to any third party. Information is shared only with vetted service partners under strict contractual data-protection obligations, and only where necessary to deliver our services.
As a zoro10 member, you retain the right to access, correct, and request deletion of your personal data at any time. Submit a data request through our support channel and we will respond within the timeframe set out in this Policy.
We use cookies strictly to improve your experience on the Platform — session management, preference storage, and anonymised analytics. We do not use cookies to build advertising profiles or track you across third-party sites.
All personal and financial data is stored on secured servers with access restricted to authorised personnel only. We apply role-based access controls, audit logging, and regular security reviews to prevent unauthorised access or data breaches.
zoro10 does not knowingly collect or process personal data from individuals under the age of 21. Any Account found to belong to an underage individual will be immediately closed and all associated data handled in accordance with applicable law.
This Privacy Policy ("Policy") describes how zoro10 ("Platform", "we", "us", "our"), operating the website at https://zoro10.cam, collects, uses, discloses, and safeguards the personal information of registered members and visitors ("you", "Player", "User").
By accessing or using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. This Policy forms part of, and should be read alongside, zoro10's Terms & Conditions. If you disagree with any part of this Policy, please discontinue use of the Platform.
| Term | Meaning |
|---|---|
| "Personal Data" | Any information that identifies or can reasonably be used to identify a natural person, directly or in combination with other data. |
| "Processing" | Any operation performed on Personal Data, including collection, storage, use, disclosure, transfer, or deletion. |
| "Data Controller" | zoro10, which determines the purposes and means of processing your Personal Data. |
| "Data Processor" | Any third-party service provider that processes Personal Data on behalf of zoro10 under contractual instruction. |
| "KYC" | Know Your Customer — the identity verification process through which zoro10 confirms a Player's identity and eligibility to use the Platform. |
| "Cookie" | A small text file placed on your device by the Platform to store session, preference, or analytics data. |
| "AML" | Anti-Money Laundering — the set of legal obligations and internal controls designed to detect and prevent financial crime. |
zoro10 collects the following categories of personal data from Players and website visitors:
zoro10 collects personal data through the following channels:
Data you provide directly when you register an Account, complete KYC verification, make a deposit or withdrawal, contact customer support, or participate in a promotion. This represents the primary and most significant source of personal data we hold about you.
Technical and usage data collected automatically when you access the Platform, through cookies, server logs, and similar tracking technologies. This data is collected passively and does not require any direct action on your part beyond visiting the site.
In limited circumstances, zoro10 may receive data about you from third-party sources, including:
zoro10 does not purchase marketing lists or acquire personal data from data brokers for any purpose. All data we hold originates from your direct interaction with the Platform or from vetted operational partners.
zoro10 processes your personal data only for specific, legitimate, and clearly defined purposes. The table below sets out those purposes alongside the data categories involved:
| Purpose | Data Categories Used |
|---|---|
| Account registration and management | Identity and contact data |
| Age and identity verification (KYC) | Identity data, KYC documents |
| Processing deposits and withdrawals | Financial and transaction data |
| Delivering gaming and sportsbook services | Identity data, transaction and usage data |
| Fraud detection and AML compliance | All categories, as required |
| Customer support and dispute resolution | Identity, transaction, and communications data |
| Sending service notifications and promotions | Contact data, preferences |
| Platform performance and analytics | Technical and usage data (anonymised) |
| Responsible gaming monitoring | Transaction data, usage patterns |
| Legal and regulatory compliance | All categories, as required by law |
zoro10 processes your personal data on the following legal grounds, depending on the nature of the processing activity:
zoro10 does not sell your personal data. We share data only in the following circumstances, and only to the minimum extent necessary:
We engage trusted third-party service providers to support the operation of the Platform, including payment gateway processors (who interface with BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, OVO, DANA, GoPay, ShopeePay, and LinkAja on our behalf), identity verification providers, customer support platform providers, cloud hosting and infrastructure providers, and gaming content licensors such as Pragmatic Play, Evolution Gaming, and Microgaming. All such providers are required to process data strictly in accordance with our instructions and to maintain appropriate security standards.
zoro10 may disclose personal data to competent governmental, regulatory, or law enforcement authorities where required by applicable law, court order, or regulatory directive. In such cases, we will disclose only the minimum data necessary to satisfy the relevant legal obligation and will, where legally permissible, notify the affected Player of such disclosure.
In the event of a merger, acquisition, restructuring, or sale of all or part of the zoro10 business, personal data held by us may be transferred to the acquiring entity as part of that transaction. We will provide reasonable notice of any such transfer and ensure that the incoming entity is bound by privacy obligations no less protective than those set out in this Policy.
We never sell your data. No personal data collected on zoro10 is sold, rented, or traded to data brokers, advertisers, or any unrelated commercial third party.
zoro10 is an internationally operated platform that serves Players primarily based in Indonesia. Some of our service providers and infrastructure may be located outside Indonesia. Where personal data is transferred internationally, zoro10 ensures that adequate safeguards are in place to protect that data, including:
By using zoro10, you acknowledge that your data may be processed in countries outside Indonesia, subject to the safeguards described above.
zoro10 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:
| Data Category | Retention Period |
|---|---|
| Account and identity data | Duration of Account plus 5 years after closure |
| KYC verification documents | Duration of Account plus 5 years after closure |
| Financial transaction records | 7 years from the date of each transaction (AML obligation) |
| Customer support communications | 3 years from the date of the last interaction |
| Technical and usage data (logs) | 12 months on a rolling basis |
| Marketing consent records | Until consent is withdrawn, plus 2 years |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual. Where anonymisation is used, the resulting aggregated data may be retained indefinitely for statistical and analytical purposes.
zoro10 uses cookies and similar technologies to operate the Platform efficiently and improve your experience. The types of cookies we use are described below:
These cookies are essential for the Platform to function correctly. They include session authentication cookies that keep you logged in during your visit, security tokens, and cookies that remember your language and currency preferences. You cannot opt out of strictly necessary cookies without disrupting your use of the Platform.
We use anonymised analytics cookies to understand how Players interact with the Platform — which pages are most visited, where users encounter errors, and how navigation can be improved. The data collected through analytics cookies does not identify you personally. You may opt out of analytics cookies by adjusting your browser settings.
Functional cookies remember your preferences and personalisation choices — such as preferred deposit method or game display settings — to provide a more tailored experience on your next visit. These cookies are not strictly necessary but significantly enhance usability.
Most modern web browsers allow you to view, manage, and delete cookies through the browser's settings menu. Disabling certain categories of cookies may affect the functionality of the Platform. For detailed guidance on managing cookies in your specific browser, please consult the help documentation provided by your browser's developer.
As a Player on zoro10, you hold the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact our support team using the details in Section 15.
Request a copy of the personal data zoro10 holds about you, along with information about how it is used.
Request correction of any inaccurate or incomplete personal data we hold about you.
Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
Request that we limit our use of your data in certain circumstances, such as while a dispute about accuracy is being resolved.
Receive a structured, machine-readable copy of the data you have provided to zoro10, where technically feasible.
Object to the processing of your data where we rely on legitimate interests as our legal basis, including for direct marketing purposes.
Where processing is based on your consent, withdraw that consent at any time without affecting the lawfulness of prior processing.
Request human review of any significant decision made about you by an automated system, including account risk assessments.
We aim to respond to all valid data rights requests within 30 calendar days of receipt. In cases of complexity or high volume, this period may be extended by a further 30 days, with prior notification to you. There is no charge for exercising your rights, unless requests are manifestly unfounded or excessive, in which case a reasonable administrative fee may apply.
zoro10 implements a comprehensive set of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
While zoro10 takes every reasonable precaution to protect your data, no transmission over the internet or method of electronic storage is completely secure. You are also responsible for keeping your login credentials confidential and not sharing them with any third party.
zoro10 strictly prohibits the use of its Platform by individuals under the age of 21. We do not knowingly collect, store, or process personal data from anyone under 21 years of age. Age verification is a mandatory step in our registration and KYC processes, and we reserve the right to request proof of age at any stage of the Account lifecycle.
If we become aware that personal data has been collected from an individual under the age of 21 — whether through our own detection or through notification by a parent or guardian — we will take immediate steps to delete that data and close the associated Account. Any funds deposited by an underage individual will be handled in accordance with our Terms & Conditions and applicable law.
The zoro10 Platform may reference third-party services, including game content providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Pocket Games Soft) and payment processing partners (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay). When you interact with any game or payment interface operated by a third-party provider, that provider's own privacy policy governs the collection and use of your data within their system.
zoro10 is not responsible for the privacy practices or content of any third-party services. We encourage you to review the privacy policies of any third party whose services you access through or in connection with the Platform. Our sharing of data with these providers is governed by contractual data processing agreements, as described in Section 6.
zoro10 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or business operations. When a material change is made, we will update the "Last Updated" date at the top of this page and, where the change is significant, provide notice to registered Players via email or a prominent in-Platform notification.
Your continued use of the Platform following the effective date of any revised Policy constitutes your acknowledgement of the changes and your consent to the updated data practices described therein. We encourage you to review this page periodically to stay informed about how zoro10 protects your information.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices — including requests to exercise your rights under Section 10 — please contact the zoro10 Data Support team. All inquiries are handled in strict confidence.
Data Support Email: [email protected]
Response time: within 30 calendar days of receiving a valid request.
Support available in English and Indonesian, 24 hours a day, 7 days a week.
Primary service region: Indonesia (WIB, UTC+7). Players from all time zones are supported.
Our support team is on hand around the clock to address any data-related concerns. You can also review our full Terms & Conditions, explore our Responsible Gaming tools, or check our FAQ for quick answers.